The position is responsible to oversee the activities associated with the HR Service Center, providing direction and support of the processes required to ensure a smooth and efficient service experience for all Acuren employees. The role will work with the team to define specific responsibilities as the Service Center evolves, and ensure the tools are in place to manage the workload effectively. The position prepares and recommends standards, procedures, guidelines, scripts and other supporting documentation to ensure the success of the service center advisors, and assists them to overcome obstacles to the effective and professional exchange and processing of employee information.

Responsibilities

Assisting the HR leadership team with the continued development and implementation of the Service Center model
Drafting processes, procedures, and standards for use by the Service Center visors
Developing and recommending performance data to clearly articulate the value of the services
Consulting with the broader HR team to transition local HR transactions to the service center
Assisting in the development of department service level agreements and KPI’s
Participating in the development of new workflows related to employee changes and approvals in the HRIS
Developing and communicating project plans to deliver new services
Ensuring the staff have the tools they need to be successful
Collaborating with employees regarding the development of an HRSC library of templates for us in addressing common employee inquiries
Ensuring all new department processes are tested for effectiveness prior to implementation
Developing resources that enable the effective processing of calls, emails, text messages by the team, as well as the appropriate escalation where appropriate
Ensuring the use of a log of all customer inquiries, and provide reporting on activity weekly
Identifying data gaps and process issues within the HRIS, and referring them to the HR/HRIS technical team for attention
Auditing against customer commitments to ensure service is effectively provided
Hiring and developing Service Center personnel who have the skills and experience necessary to perform the work
Communicating business objectives to the team and ensuring they understand the manner in which they support operational needs
Ensuring the efficient management of workload to provide for optimal individual performance and business continuity during individual staff absences
Planning, assigning and evaluating work, setting performance goals, completing annual appraisals and succession planning
Reporting metrics related to Service Center activity

Requirements

Bachelor's degree in Human Resources, Payroll, or Administration
A minimum of five years of customer service experience
A minimum of five years of experience processing changes in a full service HRIS is also required
Understanding of payroll processes and legislative requirements is also highly desirable
Proficiency in the use of Ultipro
Microsoft Office applications including Word, Outlook, Powerpoint and Excel
Hiring processes and documentation requirements
Thorough understanding of organization structure and stakeholders
Comprehensive knowledge of existing HR and Payroll processes
Strong process improvement orientation
Excellent written, verbal and interpersonal communication skills;
A strong focus on customer and staff relationships and a high degree of professionalism;
A high degree of accuracy and attention to detail;
Excellent analytical and problem-solving skills;
Ability to organize, prioritize and coordinate multiple assignments/tasks within a team in a timely and effective manner;
Consistently demonstrates understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures.

Benefits

Competitive Salary
Medical, dental, and supplemental insurance
401K Plan
Paid Holidays
Paid Time Off

Company Overview

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability , Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

Acuren

New Jobs

Sr. Manager, HR Service Center & Compliance