Pay Schedule VI, Grade 23, Regular Schedule: 35 hours per week

A vacancy exists in the Office of Human Resources, Division of Innovation & Service Delivery.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

This role is responsible for delivering customer support to enterprise workforce seeking guidance on HR related matters.

Serves as primary point of contact for the Office of Human Resources’ Innovation & Service Delivery Division.
Supports Shared Services operations in the execution of day-to-day human resources activities related to recruitment, HRIS, classification & compensation, employee & labor relations and employee training & development functions.
Provides ongoing support with county-wide succession planning efforts.
Oversees shared email inboxes and responds promptly and professionally to inquiries and requests, providing accurate information.
Ensures clear understanding of employees concerns and needs.
Provides post production HCM Workday support to end-users.
Conducts research as required to resolve HCM Workday end-user needs.
Provides support to end-users via email, phone and Webex.
Utilizes quick reference card, standard operating procedures and other resources to address HCM Workday end-user issues and concerns.
Provides guidance and information to employees, supervisors, and managers on a wide range of human resources laws, rules, regulations, policies and procedures, and memorandum of understanding.
Conducts data entry for inbound correspondence.
Utilizes data tracking mechanisms to log actions, follow up on open matters, identify trends and assemble reports.
Uses computer software packages and other automated office systems to generate a variety of documents, including forms, lists, tables, data tracking spreadsheets, reports, correspondence and other personnel documents.
Stays up to date on policies and procedures.
Develops and maintains working relationships with functional leads and subject matter experts.
Escalates and directs inquiries to subject matter experts when needed.
May represent the department at meetings or on committees.
Performs other related duties as required.

Qualifications

Required Qualifications
Possession of a high school diploma or an appropriate equivalent
plus
two years' clerical or technical experience in a human resources function or in job placement. (Additional education in personnel administration may be substituted on a year-for-year basis for the required experience.

Knowledge, Skills, and Abilities

Knowledge of Workday business processes and workflows preferred
Knowledge of HR policies and laws such as FMLA, EEO, and FLSA.
Knowledge of modern office practices and procedures.
Knowledge of automated office systems.
Knowledge of computer systems.
Knowledge Microsoft products.
Ability to pay close attention to detail.
Ability to communicate effectively with professional telephone and email etiquette.
Ability to maintain good attendance and punctuality.
Ability to maintain composure in stressful situations.
Ability to provide excellent customer service.
Ability to understand human resources rules and regulations and to communicate them effectively to others.
Ability to establish and maintain effective working relationships via phone, written, electronic and direct correspondence.
Ability to use automated record keeping and word processing systems.
Ability to handle confidential material with discretion.
Ability to write reports.
Ability to perform basic mathematical computations.
Typing ability.
Skilled problem solver.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:
ATTN: Human Resources Assistant - Innovation & Service Delivery
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You can attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Physical and Environmental Conditions
The work of this classification is essentially sedentary, but may involve occasional walking, standing, lifting, carrying, and other limited physical activity. Some duties require frequent operation of office machinery such as computer keyboards or typewriters.

Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

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Human Resources Assistant - Innovation & Service Delivery