Position Summary: The dual role of recruiter and staffing coordinator will be responsible for posting open jobs, interviewing, on-boarding and hiring of caregivers and nurses; overseeing daily/weekly staffing activities and ongoing supervision of caregivers to ensure quality care is delivered per client care plans. Oversee recruitment and staffing process from start to finish; from orienting and hiring caregivers to the proper placement of that care staff to homes and facilities as well as ensuring care needs, staffing and scheduling needs are met on an ongoing basis. Performs various supervisory activities for scheduling appropriate caregivers to clients, manage high telephone and email volume on a daily basis, ability to answer email and phone calls after office hours and other duties as necessary. Reports to the Director of Operations/Business Operations Manager.

Essential Functions

Attends work as scheduled and follows community's call-off
Recruit, interview, hire, evaluate, and terminate personnel in accordance to company
Answer all incoming calls and direct calls to the proper personnel
Proper on-boarding and training of recruited staff
Provide in-take discovery to ascertain specific needs of care staff clients
Use best judgment in assigning care personnel to the appropriate clients based on needs and preferences
Understand the specific needs of the client and assign the appropriate care givers within a 24 hour period
Document all pertinent information, as well as scheduled tasks on client records (Smartcare)
File and maintain all documents Distribute documents to the appropriate staff member for approval or completion
Maintain up to date available caregiver lists for expediency in recruiting/staffing
Maintain schedule in accurate and legible form
Share on-call responsibilities - see below
Communicate with contract agencies regarding schedules, evaluation of staff
Assist in grievance/complaint resolutions
Relay client care concerns and changes in condition to the Director of Home Care Services
Implement new policies and procedures as directed
Comply with applicable governmental laws and regulations
Complete projects assigned by the Director of Home Care Services / Business Office Manager
Assists in the Manager on Duty (MOD) rotation (see below)

Recruiter Qualifications/Skills

Recruiting and interviewing skills
Phone, Skype, Zoom and online meeting platform skills
Supports workplace diversity
Familiarity with relevant Employment Law
Professionalism, organization, and time management skills

MOD/On-Call Responsibilities

Be involved in the On-Call rotation after business hours and on weekends
Answer incoming calls promptly and efficiently. Expected average response time is 10-15 minutes
Promptly communicate issues/concerns/action taken to Director or RN Supervisor
Complete and maintain On Call report on a daily basis
Review On Call report with appropriate personnel weekly/daily as needed

Non-Essential Functions

Attends all required training, in-services, and staff
Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, the achievement of safe working practices, and by practicing proper infection control measures.
Maintains a positive and professional demeanor toward clients, visitors, families, and co-
Adheres to all policies and procedures of Spring Hills, LLC
Performs all other duties as

Valuable Final Products

Assist the team in achieving established revenue targets
15 Active job postings weekly
Maintaining QA Audits 100% (Quarterly)
Maintain caregiver overtime hours below 2% each payroll period
Assist in client/facility new opens to determine appropriate care staff
Conduct a minimum of 5 weekly caregiver retention visits using the Caregiver Service Coordination form
Conduct a minimum of 5 weekly client retention visits using the Client Service Coordination form
Achieve & Maintain a caregiver to client ratio of 3:1
Achieve a minimum of 5 new hires on a weekly basis
New hire being defined as someone who's completed orientation/I9 documentation
Monthly recruitment/job fairs/school visits/caregiver newsletter
Assist in expanding Service Amenity usage to 70% minimum

Professional Development Career Eligibility

All new/existing associates in the Staffing Coordinator department will be eligible to participate in the Spring Hills Home Care Professional Development Program
SHHC Professional Development Program is subject to change based on organizational need and growth
The career tracks listed below will be available for all of our Staffing Coordinator
Associates must meet ALL conduct and performance expectations in their current role to be considered for any/all professional development opportunities

Career Development Tracks

R/SC > BOM > BopsM > DO > RDO > VPO > EVPO
R/SC > HAS > DBD > RDSM > RDO > VPO > EVPO
R/SC - Recruiter/Staffing Coordinator
BOC - Business Office Coordinator
H&W- Health and Wellness Coordinator
DBD - Director of Business Development
BopsM - Business Operations Manager
DH&W - Director of Health and Wellness
RDOH&W - Regional Director of Health & Wellness
DO - Director of Operations
RDSM - Regional Director of Sales & Marketing
RDO - Regional Director of Operations
(E)VPO - (Executive) Vice President of Home Care Operations

Career Salary & Bonus Details

All professional development & career advancement will be accompanied with a market rate adjustment in compensation per job description/title
All professional development positions will be accompanied with a discretionary bonus performance plan

We are an equal opportunity employer and we are committed to a work environment that promotes diversity, equity, and inclusion

Bedrock Healthcare At Home

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Staffing Coordinator