COMPANY OVERVIEW

In 1980, Homewatch CareGivers established its mission to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care. By delivering high-quality caregiver services, Homewatch CareGivers helps improve the quality of life for those in our communities as well as provide meaningful employment opportunities. We offer employees a strong family-oriented culture and professional, accredited training that addresses relevant health and wellness issues. Homewatch CareGivers welcomes individuals into our family who are eager to continually learn in order to best serve customers’ evolving needs, and who demonstrate the passion for connecting people to the quality services they deserve.

For more information about the company and our services, please visit our website: www.homewatchcaregivers.com

Job Description: Admin / HR for Home Care Agency

Position Overview: We are seeking a highly organized and detail-oriented individual to join our homecare business as an Admin cum Scheduler. This crucial role will involve managing office operations and efficiently scheduling caregivers to ensure the seamless delivery of homecare services to our clients. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a passion for providing exceptional customer service.

Responsibilities:

Office Management:

Maintain office systems and procedures, ensuring smooth day-to-day operations.
Recruitment, Training, Orientation.
Manage office supplies, equipment, and inventory, placing orders as needed.
Handle incoming calls, emails, and inquiries, providing prompt and courteous assistance.
Maintain accurate records, files, and databases, ensuring confidentiality and compliance with privacy regulations.
Assist in the preparation of reports, presentations, and other administrative tasks as assigned.

Caregiver Scheduling:

Coordinate and schedule caregivers' assignments based on client needs and caregiver availability.
Utilize scheduling software or tools to efficiently manage caregiver schedules, ensuring optimal coverage and minimizing conflicts.
Communicate with caregivers to confirm availability, schedule changes, and address any concerns or issues.
Monitor and adjust schedules as necessary to accommodate client requests, caregiver absences, or emergencies.
Collaborate with the management team to evaluate and improve scheduling processes for enhanced efficiency and client satisfaction.

Client Communication:

Interact with clients and their families to understand their homecare needs and preferences.
Coordinate with clients to schedule caregiver visits and address any scheduling conflicts or changes.
Provide excellent customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
Maintain regular communication with clients to gather feedback and make necessary adjustments to their care plans.

Team Collaboration:

Collaborate with the HR department to ensure proper onboarding, training, and compliance of caregivers.
Work closely with the management team to streamline administrative processes and improve overall business operations.
Participate in team meetings and contribute ideas for enhancing caregiver scheduling, client satisfaction, and operational efficiency.

Physical Qualifications

1. Able to work an average of at least 40 hours per week.

2. Able to bend, climb, stoop, and stand an average of 5 hours per day.

3. Able to lift 20-30 pounds.

4. Able to use tools necessary for job.

5. Able to communicate effectively.

Qualifications:

High school diploma or equivalent; additional certification in office administration or related field is a plus.
Proven experience in administrative roles, preferably in a healthcare or homecare setting.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Excellent communication and interpersonal abilities to interact with clients, caregivers, and team members.
Proficient computer skills, including MS Office and scheduling software; experience with healthcare management systems is desirable.
Attention to detail and accuracy in maintaining records, schedules, and reports.
Ability to remain calm and composed in a fast-paced environment, demonstrating problem-solving skills and adaptability.

Join our dedicated team and play a vital role in supporting our homecare business operations while ensuring exceptional care for our clients. Apply now and contribute to making a difference in the lives of those in need of quality homecare services.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Schedule:

10 hour shift
8 hour shift
Day shift
Monday to Friday
On call
Weekends as needed

Ability to commute/relocate:

Schaumburg, IL 60173: Reliably commute or planning to relocate before starting work (Required)

Experience:

Microsoft Office: 3 years (Preferred)
Administrative experience: 2 years (Required)

Work Location: In person

Homewatch CareGivers of Schaumburg

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