NO PHONE CALLS PLEASE.

Mobile Crisis Management Regional Directors will supervise the mobile crisis program of Integrated Family Services, PLLC in one of two regions (Northern or Southern Region). The Regional Director is responsible for providing all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities. The program should maintain immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and supports to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification supports/services. In the position of a Regional Director, the mobile crisis services provided will be managed and assessed for proper response and follow up.

Must have the following Knowledge/Skills: Strong knowledge of techniques and practices involved in the care and treatment of emotionally, mentally, and behaviorally impaired persons, Basic knowledge of personnel administration as it relates to the supervision, selection, motivation, and discipline of employees, Skill in communicating orally and through writing with a variety of people to provide or exchange information, coordinate the work of staff with other entities of the agency and with outside agencies, Ability to plan and carry out a program of orientation, Ability to participate in administrative and professional staff meetings to plan programs and improvements related to company’s goals and mission, Ability to observe clients’ progress in treatment and recommend potential revisions in person centered plan to professional staff, Strong individual and group counseling skills, Strong assessment skills, Strong community integration skills, Strong family/caregivers training and consultation skills, Strong mentoring and mediation skills, Strong judgment and Excellent problem solving skills; Strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; Strong behavioral crisis and modeling intervention skills; Strong motivational interviewing, mentoring and mediation skills; Competency in Wellness Education and Symptom management issues; Cognitive Behavioral Therapy Interventions.

WORK DUTIES AND TASKS

To provide day to day supervision of mobile crisis supervisors and workers when necessary and to be available to provide consultation, guidance, direction, resource identification, problem resolution, seeking input and approval from Mobile Crisis Director when necessary.
To ensure that employees follow the organization’s policies and procedures. e.g., personal time off, flextime, confidentiality, incident reporting, intake, discharge, etc.
To approve time sheets and request of leave.
To regularly review the needs of the employees and identify strategies to meet the client’s needs.
To ensure that new employees providing direct care are oriented and trained to the organization, service definition requirements, documentation requirements, etc. as well as the company’s policies and procedures. This training should include all things outlined in the supervision manual and other items as needed in relation to mobile crisis services.
To set performance standards for tasks, jobs, and roles for employees and ensure that their job goals are realistic and appropriate.
To conduct performance appraisals on a regular basis, including assessing how the employee has performed and what they can do to improve in their jobs.
To conduct and monitor routine staffing meetings when needed to monitor direct care of service provided to clients. Feedback should be given to make sure that the service is being provided in a good quality manner.
Supervise the procedures used for all new clients related to direct care to make sure that the process is completed appropriately.
To act as an advocate on the behalf of the client and organization.
To perform random documentation review to ensure quality of services.
To identify problems with direct staff performance and implement resolutions to address the issue (plan a training, discuss during staffing, etc.)
To report to the CEO problems that may be identified in an effort of collaborating to resolve the issue.
To monitor coordination of mobile crisis services and other community services when necessary.
When necessary, manage day to day client related issues between other agencies and the organization itself.
To make sure employees are knowledgeable of necessary meetings, etc.
Provide first response to client’s concerns, problems, and grievances
Attend provider meetings to stay abreast of mental health updates and issues in the community. Information that is conveyed should be reported to the CEO as well as plan to implement any changes that need to be incorporated in the agency.
Serve as a community liaison and educate about mobile crisis services in catchment areas.
Supervise the procedures used for all new clients related to direct care to make sure that the process is completed appropriately.
To monitor the coordination of mobile crisis service (hiring of associate professionals, paraprofessionals, etc.
Ensure retention and recruitment efforts using processes and procedures in place to maintain adequate staffing patterns.
Address issues related to personnel and staffing problems.
Completes all administrative requirements in timely and efficient manner.
Completes performance evaluations in a timely and efficient manner.
Contribute to the review and revision of departmental policies and procedures.
To act as an advocate on the behalf of the client and organization.
To perform document review until this procedure can be done randomly.
To work with other staff (Human Resources Director, Director of Clinical Supervision and Training, Director of Quality Improvement, Administrative Director, Assistant Administrative Director, Medical Director) to make sure that employees have the appropriate training, met productivity, submitted/approve notes, and monitor authorizations for clients.
To monitor authorizations for clients.
To ensure that the person-centered planning model is being incorporated in care.
To ensure that clients are receiving good quality continuity of care.
Accepts assignment of more complex cases, if necessary.
Provides resources assistance to patients in acquiring assistance through community and state resources.
Conducts assessments and writes evaluative reports.
Constructs and implements person centered and crisis plans.
If necessary, works directly with clients, parents or other care givers on functional problems that occur in natural settings. Focuses on assisting the client in preventing, overcoming or managing functional deficits in school, home or in assisting the primary caregiver in acquiring the skills needed to assist the client in all functional domains: vocational, educational, personal care, domestic, psychosocial, communication, problem solving, adaptive, etc.
Co-facilitates multi-disciplinary treatment team, interviews clients and facilitates discussion around diagnosis and treatment planning.
Coordinate routine trainings and professional development for direct care staff to enhance clinical skills.
Adheres to all clinical policies and operating procedures.
Ensures compliance with uniform documentation and charting guidelines
Attends inter-departmental committees, staff meetings, clinical staff meetings and training/events as assigned.
Attends continuing education per licensing requirements and as relevant to job duties.
Attends a minimum of 2 hours of cultural competency continuing education per year.
Completes annual adult CPR and First Aid certification courses.
Completes annual TB tests and any other required competencies as outlined by the Human Resource Department for all staff.
Shares professional expertise and knowledge with staff and trainees, and community agencies as appropriate.
Serve as the IFS representative and liaison to community, local, state and or federal organizations and programs. D evelops and maintains open, effective, two-way communication with the Local management Entity
Collaborates with other mental health professionals on behalf of clients to identify and assist in implementing necessary treatments or support services.
Maintains positive referral relationships with relevant community agencies, provide education and training as assigned.
Works creatively to positively impact service delivery by communicating with referring providers.
Other duties as assigned.

Qualifications, Education And Experience Requirements

An individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population served; preferred; or
A graduate of a college or university with a Master's degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or
A graduate of a college or university with a bachelor's degree in a human service-related field and has two years of full time, post bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or
A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, post bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
A minimum of one year's experience in providing crisis management services in the following setting: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention, strategies within the first 90 days of employment.
Must have 3 – 5 years of supervisory experience.
No criminal convictions of child abuse or violent crimes.
Must possess a valid driver's license.
Must be able to keep strict confidentiality and work with diverse populations.

Benefits

In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:

Medical, Vision, Dental Insurance.
Life Insurance (Paid by Company).
PTO (Paid Time Off).
Paid Holidays.
Longevity Pay
401K Retirement Plan.
Funeral Leave.
FMLA.
Supplemental Insurance offering through Aflac with Payroll Deduction.
Direct Deposit.
Training Opportunities.
Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU’s).
Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).

Integrated Family Services, PLLC

New Jobs

Mobile Crisis Regional Director - Northern Region