The Sr. Manager for HR Technology will be known as the People Operations Leader and will be responsible for establishing a HR service delivery team and overseeing and optimizing all HR operational activities. This role involves developing and executing HR operational strategies, ensuring the efficiency and effectiveness of HR processes, and delivering high-quality HR services to employees. The head of People Operations will ensure compliance and drive continuous improvement initiatives to enhance operational excellence. This position requires a strategic thinker with strong leadership skills, a deep understanding of HR operations, and the ability to collaborate across all levels of the organization.

Salary Range: $134,900 – $158,700 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Responsibilities

This role is responsible for establishing and optimizing an HR service delivery team that will provide HR operational support for all employees. This includes but is not limited to:

HR Operations Strategy And Design

Develop and implement a comprehensive HR Operations strategy, defining scope of services, SLAs, and transition timeline in alignment with broader HR and business function goals and objectives
Design and build HR processes and procedures to ensure effective and efficient HR service delivery

HR Operations Management

Provide strategic direction and oversight for all HR operational activities, including employee queries, employee data management, workforce administration, and compliance
Ensure the accuracy, efficiency, and compliance of HR processes and operational systems

Leadership And Stakeholder Management

Lead, mentor, and develop the HR Operations team, fostering a culture of continuous improvement and high performance
Collaborate with HR leadership and other departments to ensure alignment and integration of HR Operations with overall HR and business strategies

Process Improvement And Innovation

Foster a culture of continuous improvement within the HR operations team, encouraging innovative solutions and best practices
Implement best practices in HR operations and stay current with industry trends and advancements
Develop metrics and KPIs to measure the effectiveness and efficiency of HR operations

Compliance And Risk Management

Develop and maintain HR procedures to mitigate risk and ensure consistency in HR operational delivery

Minimum Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field
7-10 years of experience in HR operations, with at least 3-5 years in a leadership role
Proven track record of managing and optimizing HR operations in a dynamic environment
Strong leadership and people management skills
Excellent strategic thinking and problem-solving abilities
Exceptional communication and interpersonal skills
Strong project management and organizational skills
Proficiency in HRIS systems and HR technology

Preferred Requirements

Master’s degree or HR certification (e.g., SHRM-SCP, SPHR)
Experience with process improvement methodologies such as Lean or Six Sigma is a plus

Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 55,000 restaurants in more than 155 countries and territories under the company’s concepts – KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2023, the KFC, Taco Bell and Pizza Hut brands were ranked in the top five of Entrepreneur’s Top Global Franchises Ranking. In addition, in 2023 Yum! Brands was included on the Bloomberg Gender Equality Index; Forbes’ list of America’s Best Employers for Diversity; and Newsweek’s lists recognizing America’s Most Responsible Companies, America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women. In 2022, the Company was named to the Dow Jones Sustainability Index North America.

As the world's largest restaurant company, we have a clear and compelling mission: to build the world's most loved, trusted, and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled culture and talent, which fuels our results. To that end, we're looking for talented, motivated, team-oriented individuals to join us and have the opportunity be your best, have fun, make friends, and make a positive impact.

We are excited about the future growth of our brands. In fact, as a company we are opening an average of 8 restaurants a day worldwide! This growth creates endless opportunities for professional, as well as personal growth. Customer sentiment and love for our brands is the fuel for our excitement! Taco Bell has been named one of the 10 Most Innovative Companies in the World by Fast Company. Pizza Hut delivers more pizzas than any other pizza company in the world, KFC's still uses its 75-year-old finger-lickin' good recipe, including secret herbs and spices to hand-bread its chicken every day, and the Habit Burger Grill is looking to expand its regional footprint across the country.

Check Out Some Of Our Great Benefits (Some available at HQ locations only)

Recognition based culture and unique, fun events year round
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
4 weeks of vacation per year plus holidays
Onsite childcare through Bright Horizons
Onsite dining center (yes, you can eat KFC, Taco Bell or Pizza hut every day!)
2 paid days off per year to volunteer
Tuition reimbursement, education benefits and scholarship opportunities
Healthcare and dependent care flexible spending accounts
Company paid life insurance
Generous parental leave for all new parents and adoption assistance program
Onsite dry cleaning, laundry services, concierge
Onsite gym with fitness classes and personal trainer sessions
Discounts for life’s adventures (ex: theme parks, wireless plans, etc.)
Comprehensive medical, vision and dental including prescription drug benefits and 100% preventive care
Grow Yourself Week which is devoted to your personal development

Yum! Brands

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People Operations Leader