Description:
Hybrid - Mostly remote engagement - Must come into office as needed for training and team engagement activities. (Tampa, FL)
Bilingual - Associate Human Resources
Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
Previous call centre customer service experience is a must have.
****Must be willing to work 10am-7pm EST. Local candidates in Tampa, Florida area only. Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.****
****Candidates must be fluent in English and Spanish and have experience in HR Shared Services, Workday and ServiceNow experience (Candidates will be required to speak to this experience)****
- 1-year possible extension.
- Human Resource experience and/or Customer Service experience.
- ServiceNow experience is preferred.
- Workday or other HR tool experience preferred.
Job Details: This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Role Responsibilities:
- Work with highly confidential information of all staff at all levels within the organization.
- Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Providing superb customer service as measured by Service Level Agreements and contact centre KPI metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behaviour.
- Manage other assigned activities, as necessary.
Top 3 Must Have Skill Sets:
- Bilingual - Able to Read, Write, and Speak Spanish Fluently
- Previous employment experience in Human Resource
- Phone Customer Service experience.
- Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.
Basic Qualifications:
Bachelor's degree
OR
Associate degree and 4 years of Customer Service experience
OR
High school diploma / GED and 6 years of Customer Service experience
Preferred Qualifications:
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
- 2 plus years' experience in Human Resources, Customer Service or Payroll
- Effective analytical thinking and attention to detail or related internship experience demonstrating same
- Strong working knowledge of Microsoft Word, Excel, and Power Point
- Ability to multi-task in a fast-paced environment to meet deadlines
- Strong team player who can collaborate with colleagues on complex tasks
- Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST
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