You will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team.
Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Responsibilities :
- Work with highly confidential information of all staff at all levels within the organization.
- Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support / answers regarding Workday, payroll, or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
- Manage other assigned activities as necessary. Requirements / Qualifications :
- Bachelors degree
- Associate degree and 4 years of Customer Service experience
- High school diploma / GED and 6 years of Customer Service experience
Preferred Qualifications :
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
- 2 plus years experience in Human Resources, Customer Service or Payroll
- Effective analytical thinking and attention to detail or related internship experience demonstrating same
- Strong working knowledge of Microsoft Word, Excel, and Power Point
- Ability to multi-task in a fast-paced environment to meet deadlines
- Strong team player who can collaborate with colleagues on complex tasks
Last updated : 2024-08-29