Director of Social Services-E_Social Services Department-701
Job Code - Title
Director of Social
Services I
Employee Name
Department:
Social Services
Location:
Job Family
Social Services
Flsa
Exempt - Executive
Reports To
CO
Direct Reports: Case Workers, Receptionist, Shelter Monitors, Lead Cook and Cook
Revision Date
11/15/2016
Job Summary
Provides direction and leadership to all Social Services Programs; writes and processes grants and proposals for all social service program funding; develops, interprets and enforces operational and personnel policies and procedures; monitors quality of programs and ensures compliance with Salvation Army policies and procedures as well as grants, contracts, and licensing regulations; prepares, reviews, and interprets budgets; serves as liaison to community agencies and Advisory Board.
Essential Functions
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Supervisory Responsibilities (40%)
Plans, directs, and supervises the work of assigned staff and volunteers; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and provides salary and hiring/firing recommendations; serves as overall Program Director for all social service programs reporting to the Corps.
Administers, leads, plans and supervises all areas of the Social Services Department, which results in fiscal stability, programmatic accountability and enhancement of the department and its areas of operations.
Reviews and monitors monthly statistics representing department services; ensures the accuracy and completeness of the same.
Program Development and Evaluation Responsibilities (25%)
Designs and supervises the administration of all social service programs to include emergency shelters, family crisis intervention, transitional living shelters, etc.; develops, implements and enforces program policies and procedures; evaluates program effectiveness and develops enhancements to improve overall operations and delivery of services.
Reviews, monitors, and interprets all functions of development for compliance and adherence to policies and procedures; develops, implements, and monitors additional policies and procedures for these operations and ensures compliance to the same which includes any legal requirements, standards, and regulations.
Develops short and long term program goals, objectives and expectations with managers; establishes Files Maintenance/Management requirements based on TSA policies/procedures; develops methods/procedures to remain current on relevant community and client needs
Supervises, coordinates and monitors various special and seasonal projects such as Christmas, Thanksgiving, etc.
Case Management Responsibilities (20%)
Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.
Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
Refers clients to appropriate Corps programs or other agencies based on clients needs and in accordance with their program plan.
Completes discharge plans of clients exiting the program; transfers file contents to non-active file; prepares card for follow-up mailing.
Plans, coordinates, and facilitates group and individual crisis intervention counseling sessions; plans group activities and focus; provides group participants with information offered by other community services; provides individual crisis counseling as needed; publicizes availability of group sessions; performs community education speeches.
Prepares and maintains client files documenting pertinent client information; prepares and maintains records of clients' progress in files; completes assessment forms, monthly client statistics and progress notes; prepares and submits required reports required for family case work.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.
Liaison Responsibilities (10%)
Assist in performing community relations functions to promote programs by speaking to groups and coordinating volunteer efforts; serves as member of various community agency boards as requested.
Acts as liaison to community agencies, Program Services Committee, the Advisory Board, and all other organizations as it relates to Corps Social Services Programs.
Serves as primary staff representative to the Advisory Board on behalf of the Social Services Department.
Fundraising and Financial Responsibilities (5%)
Monitors program finances and budgets; develops and maintains long range financial planning for the social service programs.
Researches public funding opportunities for Salvation Army programs; develops local unit wide funding proposals; researches, prepares, writes, and submits funding proposals.
Researches and prepares various departmental reports for internal use as well as those required by grant contracts, United Way, utility companies, etc.
Other Responsibilities
Assists with seasonal program events as needed.
Attends professional conferences and seminars and reads professional journals to maintain awareness of modern and effective social service program development/administration techniques.
Performs other duties as assigned.
Materials And Equipment
Personal Computer General Office Equipment
Knowledge, Skills And Abilities
Knowledge of the principles and practices of social service program management and administration.
Knowledge of substance abuse recovery practices.
Knowledge of the principles and practices of business administration.
Knowledge of the principles and practices of grants and contracts administration.
Ability to supervise, lead, motivate, monitor and evaluate employees.
Ability to read and interpret policies/procedures, legal documents and requirements to ensure compliance.
Ability to plan, develop, evaluate and improve social service programs in order to maximize the benefits to the community and individuals served.
Ability to write grant applications/proposals, administer grants and contracts, and ensure all social service programs are in compliance with grant/licensing requirements.
Ability to work independently and with limited supervision.
Ability to administer a budget and monitor expenditures for compliance with the same.
Ability to build and maintain effective working relationships with Salvation Army officers, employees and the community.
Minimum Qualifications Required
Education and Experience:
Bachelor's Degree from an accredited college or university in Social Work, business administration, or related field,
and
Three years progressively responsible experience coordinating and supervising social services programs, with at least one year in a supervisory capacity
Or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Certifications
Valid State Drivers License
Physical Requirements
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability to perform complex mathematical computations and to analyze/interpret complex budgets.
Ability to perform public speaking.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Working Conditions
Work may be performed in an office environment within a shelter where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like but not limited to the office environment.
Statement Of Purpose
This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Other Details
- Job Family TX-EXEMPT
- Job Function Social Services
- Pay Type Salary
- Travel Required Yes
- Travel % 2
- Required Education Bachelor's Degree
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