Job type: Full time, on-site 3 days a week (4 days during training period)

Locations: 3131 Camino del Rio N, Ste 650, San Diego, CA 92108

Role Summary:

TEAM Risk Management Strategies (www.teamemployer.com) is looking for an eager and detail-oriented HR Coordinator to join and support our rapidly growing company. This role is responsible for supporting the Service Teams, being a frontline representative for TEAM, and addressing client and team needs in a timely manner. This is an individual contributor role reporting directly to the Operations & Compliance Manager.

What you will do:

Set up new employees in TEAM’s systems and review onboarding packets as necessary

Process account and employee terminations and transfers in TEAM’s systems
Communicate with the Client Services and Employee Relations teams regarding employee onboarding and termination statuses
Draft employee correspondence for new hires and employment terminations
Audit employee setups, account set ups, and employment termination changes in HRIS system
Maintain and perform quality checks on account and employee files
Complete verifications of employment, unemployment/disability claim requests, and wage surveys
Support the HR and Service teams with administrative needs, including triaging and responding to routine employee and client inquiries in a timely manner, auditing employee records, and assisting with compliance updates on employee profiles
Serve as a backup contact for employees to complete onboarding tasks, such as collecting employment and payroll forms or following up on missing items
Perform other duties or projects as assigned in support of HR, Payroll, or Service Operations

Minimum of one (1) year of experience in general office or fast-paced, customer service-related position preferred
High school diploma or equivalent
Demonstrates a positive, upbeat, and welcoming disposition with internal and external clients and approaches all interactions in a client-friendly and solutions-focused manner
Ability to work independently in a fast-paced environment, prioritizing multiple competing tasks
Excellent verbal and written communication skills
Demonstrates strong attention to detail and produces high-quality work
Exercises good judgment and decision to proactively research and escalate issues
Demonstrates good teamwork and interpersonal skills
Flexible and adaptable, able to take instruction from multiple avenues
Proficient in Microsoft Word, Excel, and Outlook and able to learn and navigate other internal software systems quickly and efficiently
Strong professional presence, including all written and oral communications
Fluency in Spanish is preferred

Company Description:

TEAM Risk Management Strategies (www.teamemployer.com) is the national leader in the outsourced household employment market. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. Beyond payroll and risk management, we specialize in fanatical customer service and partner with many of the nation’s largest blue-chip banks and financial institutions.

We are a high-performing team pursuing aggressive growth targets. We’re proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention. We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, games, and events. TEAM is also recognized as a winner of the San Diego Top Workplace award in 2022 and 2023.

Our Mission:

To bring peace of mind and simplicity to household employment.

Our Vision:

To be the top provider for household employment in the US.

Our Values:

We care deeply. We act with kindness and a deep sense of responsibility towards our clients, our employees, each other, and all.
We are thoughtful and thorough. We think through unasked questions because we know that the small things matter.
We see challenges as opportunities. We approach adversity with optimism, and embrace even the toughest obstacles for the growth and wisdom they provide.
We hold the bar high. We want to be the very best at what we do, we hold ourselves and each other to a high standard, and we will run through walls to achieve our goals.
We serve with humility. There is no job too small. Great ideas can come from anyone.
We celebrate our success and each other. Knowing how hard we work on all the above, we recognize the importance of celebrating each other and our wins along the journey.

This role is based in California. The California pay range for this position is $19 - $23 an hour. Compensation is based on several factors including but not limited to the applicant’s skills, work experience, knowledge, abilities, education, etc. Note that this range may not apply to employees based outside of California.

Note:

TEAM Risk Management Strategies, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law

Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 3 months of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program. In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays. For team members based in the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more.

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