FULLY REMOTE OPPORTUNITY**

We are seeking a proactive and Online chat support specialist. This role is integral in supporting our client's call center operations, ensuring that HR processes run smoothly, and contributing to a positive and productive work environment.

Key Responsibilities

Recruitment & Onboarding: Assist with the recruitment process, including posting job ads, screening resumes, and scheduling interviews.
Facilitate the onboarding process for new hires, ensuring they have the necessary resources and information to start their roles effectively.
Employee Relations: Serve as a point of contact for call center employees regarding HR-related inquiries and concerns. Support employee engagement initiatives and assist in resolving workplace issues in a timely and effective manner.
HR Administration: Maintain accurate and up-to-date employee records, including attendance, performance, and personal information. Process HR paperwork, including contracts, changes in employment status, and terminations.
Training & Development: Assist in organizing and coordinating training sessions and development programs for call center staff. Track and report on employee training and development progress.
Compliance & Reporting: Ensure adherence to company policies and employment laws. Prepare and maintain HR reports related to staffing, turnover, and other relevant metrics.
Support & Coordination: Collaborate with other HR team members to support various HR functions and initiatives. Coordinate with call center management to address staffing needs and operational requirements.

Requirements

Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
Experience: Minimum of 2 years of experience in an HR role, preferably in a call center or customer service environment.

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HR Support Specialist (Chat/Remote)