- FULLY REMOTE OPPORTUNITY**
We are seeking a proactive and Online chat support specialist. This role is integral in supporting our client's call center operations, ensuring that HR processes run smoothly, and contributing to a positive and productive work environment.
Key Responsibilities
- Recruitment & Onboarding: Assist with the recruitment process, including posting job ads, screening resumes, and scheduling interviews.
- Facilitate the onboarding process for new hires, ensuring they have the necessary resources and information to start their roles effectively.
- Employee Relations: Serve as a point of contact for call center employees regarding HR-related inquiries and concerns. Support employee engagement initiatives and assist in resolving workplace issues in a timely and effective manner.
- HR Administration: Maintain accurate and up-to-date employee records, including attendance, performance, and personal information. Process HR paperwork, including contracts, changes in employment status, and terminations.
- Training & Development: Assist in organizing and coordinating training sessions and development programs for call center staff. Track and report on employee training and development progress.
- Compliance & Reporting: Ensure adherence to company policies and employment laws. Prepare and maintain HR reports related to staffing, turnover, and other relevant metrics.
- Support & Coordination: Collaborate with other HR team members to support various HR functions and initiatives. Coordinate with call center management to address staffing needs and operational requirements.
Requirements
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Experience: Minimum of 2 years of experience in an HR role, preferably in a call center or customer service environment.