The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management. The ESU is a foundational component of the *** HR operating model supporting the United States, Canada, United Kingdom, Ireland and various subsidiaries.

As a Part Of The Leave Of Absence Team, The Representative, HR Operations, Has An In-depth Understanding And Knowledge Of *** Leave Of Absence Policies, Procedures, And The Absence Management System And Utilizes That To Ensure Leaves Are Handled Properly From a Compliance, Process, And Experience Standpoint. The Duties For This Job Can Include:

Managing leave cases (FMLA, Paid Parental Leave, Adoption/ Foster Care, etc.)
Completing verification forms and wage statements
Running and working reports
Handling mail (both receiving and sending)
Sending surveys
Supporting facilitation of incoming work
Assisting with team daily to-do's

As a Part Of The Benefits Team, The Representative, HR Operations, Has An In-depth Understanding And Knowledge Of *** Benefit-related Policies And Procedures And Utilizes Them To Ensure That Employees Have The Benefit Coverages They Elected And That The Correct Deduction Amounts Are Withheld From The Employees' Paycheck. The Duties For This Job Can Include:

Setting up employee benefits in the system such as health, life, disability insurance, retirement plans, flexible spending accounts, etc. in a timely and accurate manner
Aiding in researching questions and benefit issues that arise
Monitoring annual enrollment processing and making updates as needed

As a part of the Contact Center, the Representative, HR Operations, has an in-depth understanding and knowledge of *** HR policies and practices. Serves as the primary contact for HR-related questions from current and past employees in addition to internal and external customers. Supports questions spanning all areas of HR including but not limited to payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension & staffing. Contact channels this role supports may include phone, email, self-service, and chat.

As a Part Of The Payroll Team, The Representative, HR Operations, Has An In-depth Understanding And Knowledge Of *** Payroll-related Policies And Procedures And Utilizes Them To Ensure That Employees Are Paid Accurately And In a Timely Manner. The Duties For This Job Can Include:

Understanding the concept of confidentiality
Entering employee payroll data with attention to detail
Calculating wages and withholdings to ensure the final paychecks are correct
Aiding in researching questions and paycheck issues that arise

As part of the Staffing Operations team, The Representative, HR Operations, has an in-depth and knowledge of *** staffing-related policies and practices. Serves as the primary contact for the hiring team to complete the administration of the hiring process for internal and external hires which includes offers of employment, background screenings, and new hire setup. Supports the Talent Acquisition team by working with our background check provider to research and resolve issues. Provides customer satisfaction through highly responsive services providing timely and accurate answers to inquiries.

As a part of the Workforce Data Administration (WDA) team, The Representative, HR Operations, has an in-depth understanding and knowledge of *** HR policies and practices. Ensures data accuracy in ***' HR system of record, Workday. Responsible for the new hire onboarding experience including required compliance activities (i.e. I-9 forms, Wage forms, etc.). Partners with managers and employees to ensure employee life cycle change (i.e. Promotions, Transfers, etc.) are processed timely and accurately.

As a part of the Learning & Talent Administration (LTA) team, the Representative, HR Operations, gains an understanding of *** HR policies and practices. Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.

Responsible for routine data entry and case support.
Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data).
Researches, analyzes, and resolves issues utilizing various HR technologies and internal reference materials.
Tracks all inquiries and collaborates with areas across HR to provide resolution needed.
Maintains accurate documentation of all questions/concerns from all internal and external customers.
Ensures all policies and procedures are kept up to date.
Proactively provides input for ideas and suggestions to improve workflow processes.
Position may work on special projects as assigned.
Perform other duties as assigned.

Skills And Qualifications

Bachelor’s Degree in Human Resources or related preferred.
2 years of HR or equivalent customer service experience preferred.
Demonstrated experience with Workday preferred.
Intermediate experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.

What Is a Must Have

High school degree or equivalent required.
6 - 12 months of HR or equivalent experience required.

For more information please contact Priya Jagtap at (703) 574-1407 or priya.jagtap@itechsolutions.com

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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