HR Answers LLC/HRAnswers.org

First, a little about HRAnswers.org:

At HRAnswers.org, we focus on providing practical, impactful human resources ("HR") consultation, resources, and training to small business leaders so that they can relax and focus on their goals. We believe that professional human resources support isn’t only for big companies with huge budgets. Professional HR support is something that every size business deserves! With all of that in mind … We design custom solutions and provide HR resources and answers to small-business-HR questions.

Our commitment to our clients:
We will ensure that the HR solutions that we design and deploy align with their business goals and organizational culture, to yield maximum results.

Our vision:
Our goal is to help our clients build capacity, reduce business risk and dramatically improve the employee experience.

Our values:
Compliance.
Communication.
Collaboration.
Diversity. Equity. Inclusion.
Accountability.

Job Overview
We are seeking a Human Resources Assistant will work closely and collaborate with the HR Consultants, and provide direct support and assistance to clients. Our new HR Assistant will apply general business knowledge and human resources knowledge to perform administrative tasks and services to support effective and efficient operations, and the achievement of clients’ goals. This team member plays a key role in the success of the organization by offering information, resources, and guidance to co-workers and client-company leaders, as well as facilitating positive and productive relationships with clients.

Experience & Education Requirements

Associate’s Degree in business or a closely related field (preferred)
4 years of professional work experience
2 years of human resources-related experience

Work Location & Schedule

Fully remote. Nearly all work is performed from incumbent’s home office.
MUST live/work in one of these states: AZ, NC, NJ or UT.
12-20 hours per week.
Ability to work at least 8 hours per week during regular business hours in order to attend client and team meetings during the workweek (on average 5 meetings per week).

Essential Duties Include:

Interacts directly with clients via email, phone, or in person to provide support and information on various human resources ("HR") products or services offered by HRAnswers.org.
Ensures that appropriate, timely actions are taken to provide clients with information to answer their questions, improve their experience with the HRAnswers.org team, and resolve concerns.
Uses general knowledge of HR, benefits, and payroll to answer client inquiries, provide access to resources or products, or to forwards inquiries to the appropriate HR Answers team members.
Assists with the maintenance of accurate and up-to-date human resource files, records, and documentation for clients/client projects.
Maintains the integrity and confidentiality of human resource files and records.
Answers frequently asked questions from a variety of clients, including job applicants and clients’ employees relative to established/standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate HR Consultant or HRAnswers.org leadership.
Assists with periodic audits of clients HR files and records to ensure that all required documents are collected and filed appropriately.
Provides HR-specific clerical support to assigned clients.
Participates in client meetings and training activities during regular business hours (Monday through Friday)
Makes thoughtful recommendations for improving products, programs, and services.
Prepares reports and resources for coworkers and clients as requested by collecting, analyzing, and summarizing data and trends.

Key Skills & Abilities

Excellent communication skills including active listening and writing skills.
Ability to effectively convey written and verbal instructions.
Service-orientation; ability to identify and resolve customer concerns and provide appropriate resources.
Highly proficient computer skills (MS 365/PC) with a strong ability to learn new software and platforms.
Basic knowledge of human resources best practices, benefits and payroll.
Strong customer focus with the ability to quickly build productive, trusting relationships with clients and across the organization.
Sound professional judgment.
Reliable, punctual, and dependable.
High level of professionalism, tact, and discretion.
Teamwork orientation.
Organized with a high attention to detail.
Ability to read and interpret instructions and procedures, and take related action.
Very high degree of self-motivation and initiative; ability to identify needs and take action.

Computer Skills

Microsoft Office, MS 365
Email, online calendars and scheduling systems (Outlook)
Project management and task tracking (Freedcamp)
Team communication (Slack)
Voiceover IP (VoIP) phone system (Nextiva)
Online meeting and training software/programs (Zoom, GoToWebinar)
Word processing software/programs (Word)
Presentation software/programs (PowerPoint)
Online survey software/programs (SurveyMonkey)
Spreadsheet software/programs (Excel)
Social Media (LinkedIn and Facebook)
Recruiting software/programs (JazzHR and Indeed)

IMPORTANT!

A Word About EEO & Anti-Racism Commitments at HRAnswers.org:

At HRAnswers.org we celebrate diversity and are committed to creating an inclusive environment for all employees.

HRAnswers.org is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. As HR professionals, we are also committed to sharing and educating others on these principles in our communities, professional networks, and with our clients.

Finally, HRAnswers.org is dedicated to building our Company and performing our work with a strong commitment to anti-racism at the core of all we do. We stand in solidarity with those who have been calling for justice and working for so long to end institutionalized racism, discrimination, and white supremacy across the country.

Job Type: Part-time

Pay: $22.00 - $26.00 per hour

Expected hours: 12 per week

Benefits:

Employee assistance program
Professional development assistance
Referral program

Schedule:

Choose your own hours

Application Question(s):

With so many open jobs, why are you applying to this particular position?
Please describe how your past work experience would contribute to success in this HR Assistant position:

Education:

Associate (Preferred)

Experience:

Customer service: 4 years (Required)
Human resources: 2 years (Required)

Location:

Arizona (Required)

Work Location: Remote

HR Answers LLC

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Human Resources Assistant